Installation FAQ

Download, install, upgrade and system requirements

How to download and install Kuaiya?+
  1. Open the official website and click the "Free Download" button to enter the download center.
  2. Choose the client version matching your system, such as Windows or Android.
  3. Click "Free Download" for your platform and the browser downloads the installer.
  4. Locate the installer, double-click to run and allow system permission requests.
  5. Follow the wizard, choose an install path and click "Install" to complete.
  6. Check "Run now", click "Finish" and the client launches to the login screen.
Which operating systems are supported?+
  1. Windows is supported, covering Windows 7 and later desktop versions.
  2. macOS is supported from 10.13, compatible with Apple Silicon and Intel.
  3. Android is supported from 7.0 across mainstream phone brands.
  4. iOS is supported from 12.0 via official channels.
  5. Linux supports Ubuntu, CentOS, Debian and other major distributions.
  6. One account syncs across devices for cross-platform switching.
How to upgrade to the latest version?+
  1. Open the client and click the "Settings" icon in the top-right corner.
  2. Find "About" or "Version Info" to view the current version number.
  3. Click "Check for updates" to detect new versions from official servers.
  4. If an update is found, click "Update Now" to start downloading.
  5. The client restarts automatically and completes the upgrade.
  6. Log in again after the upgrade to enjoy the latest features.
Download fails to complete, what should I do?+
  1. Check your network connection and confirm you can browse other sites.
  2. Try another browser such as Chrome or Edge and re-download.
  3. Check if security software is blocking and whitelist the official site.
  4. Clear browser cache and download history, then retry.
  5. Ensure sufficient disk space for the installer.
  6. Contact support for an alternative download link if the issue persists.

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